Shipping and Returns

Our courier service

All orders within Australia will be delivered by TNT.  We take great care in packing your shipment carefully. Once shipment is collected by TNT, Shingleback Off Road can not control delivery times, however we will provide you with a tracking number for your shipment so you can monitor delivery progress and stay informed. Once you receive the tracking number we encourage you to log on to the TNT website and submit a request to receive updates. We will support you in the unlikely occurrence of your parcel not being delivered
 

Authority to Leave

Where you provide TNT with “The Authority to Leave” your shipment, TNT may leave the shipment unattended and delivery will be deemed to have occurred.  Please refer to TNT Terms and Conditions for more information: https://www.tnt.com/express/en_au/site/terms-conditions.html
 
If you do not provide TNT with the “Authority to Leave” the shipment you must state this in the Notes section of your order.  
 
If you do not provide the “Authority to Leave” and you are not present at the time of delivery, TNT will leave a card and you will be required to contact TNT to arrange collection.  
 

Flat Rate Shipping 

A $70 flat rate shipping charge applies to all vertical bike rack and Long Range Poly Fuel Tank orders within Australia. 
 

Free Shipping

Free shipping applies to all orders within Australia of accessories and spare parts listed on our website.
 

 

Repair, Replacement or Refund Policy

At Shingleback Off Road we work hard to provide customers with the highest quality in both the workmanship of our products and in our customer service. We want to ensure that you are satisfied with your Shingleback Off Road purchase.

Along with our 10 year guarantee, Shingleback Off Road offers customers a Consumer Guarantee for Repair, Replacement or Refund in accordance with the requirements of the Australian Consumer Law.

Customers are required to notify Shingleback Off Road of any problems with products within 30 days of receiving the order.

Repair or Replace

Shingleback Off Road will offer to repair or replace:

  • the problem with the product can be repaired either by Shingleback Off Road or a business local to the customer. In the instance of repairs completed by another business Shingleback Off Road will cover the agreed costs associated with rectifying the problem. Please contact us before arranging any repairs to our products.
  • the product will be replaced if it is substantially unfit for its normal purpose and cannot be made fit within a reasonable time. All reasonable costs associated with returning the product to Shingleback Off Road will be covered by Shingleback Off Road.

Refund

Shingleback Off Road will offer a refund when:

  • the product is significantly different from the description, sample or demonstration model shown on our website and social media platforms.
  • the product or service supplied is substantially unfit for its normal purpose and cannot be made fit within a reasonable time. (Note: proof of purchase is required for all repair, replacement or refund claims. Proof of purchase includes a copy of your email receipt, bank or credit card statement.
)

Exceptions to Consumer Guarantees

Consumer guarantees do not apply if you:

  • got what you asked for but simply changed your mind, found it cheaper somewhere else, decided you did not like the purchase or had no use for it.
  • misused a product in any way that caused the problem.
  • knew of or were made aware of the faults before you bought the product (for example purchase of a product sold as “seconds”).
  • asked for a service to be done in a certain way against the advice of the business or were unclear about what you wanted.

If you have any queries or complaints about our Repair, Replace or Refund policy please contact us.

Current Stock Levels

PLEASE NOTE: Due to an increased demand we are currently experiencing delays of:

  • 1-2 weeks for 2B90’s
  • 2-3 weeks for 3, 4 & 5 bike racks
  • 2-3 weeks for accessories

Our 6 Bike racks are back in stock & ready to go!

COVID-19 is continuing to impact the workforce across the country and we can also experience delays due to ill-health and the delivery times of freight companies.  While these are out of our control, we’ll endeavour to keep you as up to date as we can on order times.

Thank you for your patience and understanding.