Shipping and Returns

Shingleback Off Road | Vertical Bike Racks and Bike Trailers

Our courier service

All orders within Australia will be delivered by TNT.

Order Processing Times

We aim to have all orders processed within 3 business days, but timing may vary especially in busy periods.
 Orders will be processed during normal AEST business hours Monday to Friday. All orders placed on weekends and public holidays will be processed on the next available business day. Shipment and delivery of orders is based on product availability, payment processing time and distribution centre processing time.

Availability of Stock

We endeavour to keep stock of all our products, although during certain times of the year there may be a short delay. In the case of an order being placed which is not available for immediate shipping we will contact you to discuss the expected delivery date.

Free Shipping

Free shipping applies to orders within Australia where you provide our courier service TNT with “Authority to Leave” the parcel if you are not at the shipping address at the time of delivery. When you select Free Shipping during checkout you are agreeing to provide TNT with Authority to Leave.

Please note: as per TNT policy, orders with Authority to Leave do not have a warranty (shipping insurance). Where possible, Shingleback Off Road will supply you with a tracking number to track delivery progress and will support you in the unlikely occurrence of your parcel not being delivered.

Other Shipping Options

Within Australia: TNT Class C Unrestricted Warranty – flat rate of $30 (added during the checkout process).

Please note: this option provides insurance for products to the value of the product and may require your signature on delivery. If you are not at home at the time of delivery, you will be required to collect your parcel from the TNT depot specified on the delivery card.

International

Please contact us for a quote.

Repair, Replacement or Refund Policy

At Shingleback Off Road we work hard to provide customers with the highest quality in both the workmanship of our products and in our customer service. We want to ensure that you are satisfied with your Shingleback Off Road purchase.

Along with our 10 year guarantee, Shingleback Off Road offers customers a Consumer Guarantee for Repair, Replacement or Refund in accordance with the requirements of the Australian Consumer Law.

Customers are required to notify Shingleback Off Road of any problems with products within 30 days of receiving the order.

Repair or Replace

Shingleback Off Road will offer to repair or replace:

  • the problem with the product can be repaired either by Shingleback Off Road or a business local to the customer. In the instance of repairs completed by another business Shingleback Off Road will cover the agreed costs associated with rectifying the problem. Please contact us before arranging any repairs to our products.
  • the product will be replaced if it is substantially unfit for its normal purpose and cannot be made fit within a reasonable time. All reasonable costs associated with returning the product to Shingleback Off Road will be covered by Shingleback Off Road.

Refund

Shingleback Off Road will offer a refund when:

  • the product is significantly different from the description, sample or demonstration model shown on our website and social media platforms.
  • the product or service supplied is substantially unfit for its normal purpose and cannot be made fit within a reasonable time. (Note: proof of purchase is required for all repair, replacement or refund claims. Proof of purchase includes a copy of your email receipt, bank or credit card statement.
)

Exceptions to Consumer Guarantees

Consumer guarantees do not apply if you:

  • got what you asked for but simply changed your mind, found it cheaper somewhere else, decided you did not like the purchase or had no use for it.
  • misused a product in any way that caused the problem.
  • knew of or were made aware of the faults before you bought the product (for example purchase of a product sold as “seconds”).
  • asked for a service to be done in a certain way against the advice of the business or were unclear about what you wanted.

If you have any queries or complaints about our Repair, Replace or Refund policy please contact us.